There are always questions with any technology solution. Here is a list of our more commonly asked questions. If you don’t find the answer you are looking for please call 303.268.6600 and someone will assist you directly.

  • What is VoIP?

    VoIP (Voice Over Internet Protocol) refers to the transmission of telephone calls over the Internet using a telephone handset that is especially designed to handle IP calls.

  • What can VoIP do for me?

    Consolidating your voice, data, and IT resources into a single-platform organization enables you to deliver advanced integrated voice and data applications to end users. A single, unified network infrastructure for both voice and data dramatically reduces the operational costs associated with the administration and maintenance of traditional circuit-switched voice equipment and wiring. It also improves operational efficiencies, increases end-user productivity, improves customer relations, and provides reliable access to the corporate network for mobile and remote users.

  • I don’t know if I need VoIP. Can you help me decide?

    Absolutely. At TEC Integration, we will collaborate closely with you to help you choose the telecommunications solutions that are best suited for your current business needs and that can grow with your company in coming years.

  • How does VoIP work?

    VoIP converts your conversation into packets of digital data that are sent across the Internet (just like emails or web pages) and then reassembles that data into sound at the other end for clear communications.

  • Will VoIP save me money?

    Yes. VoIP usage produces numerous operational efficiencies, which translate into immediate cost savings and productivity improvements for most organizations.

    Note that VoIP does not give you free long-distance service. However, if your company has multiple locations nationwide, VoIP allows you to place calls between offices without incurring long-distance charges.


  • How good is the call quality?

    Technology advances in IP telephony have made Internet calling as good—or better—than normal PSTN connections.

  • What type of Internet connection is required?

    For the highest quality voice experience, T-1 or better Internet access is recommended.

  • Are there different kinds of VoIP?

    Yes—hosted VoIP and premises-based VoIP.

    Hosted VoIP, sometimes called IP Centrex, is provided by a service provider. You will need an IP phone for each user and, in the ideal scenario, an IP edge device to monitor Quality of Service over the Internet.

    Premises-based VoIP systems are the equivalent of traditional office PBXs. In this case, voice traffic runs over the same internal network as your office data traffic and can connect separate offices via the Internet.

    The best way to decide which solution is right for you is to consult an expert who can help to assess your needs.

  • What is a network assessment, and do I need one?

    Network assessments are complete tests of the quality of both your internal network and your Internet connectivity. These tests are performed by sending simulated VoIP packets with Quality of Service in place and observing the delivery of these packets. Specifically, the tester looks for latency, jitter, and packet loss, three problems that can adversely affect call quality.

    You should have a network assessment before implementing VoIP. Doing so can help to ensure a successful VoIP implementation and avoid unnecessary complications during installation.

  • Does my computer need to be turned on when I make a call?

    No. Your VoIP telephone handset operates independently of your computer. All that is required to place or receive a call is a network connection.

  • Can I use my computer while making or receiving calls?

    Absolutely. Since your VoIP handset is independent of your computer, you can continue to use your computer to perform all of your regular tasks, including email and web browsing, while you are on the phone.

  • Can I keep my current telephone number?

    Yes, you can port existing phone numbers, including DIDs (incoming telephone numbers available on trunks), to most VoIP service providers.

  • Can I send a fax with VoIP?

    Yes, if your provider or equipment configuration allows you to. Faxes are received as email attachments.